G12 Drone Controller Skydroid– 20KM Wireless Transmission with 5.5” HD Screen

Q1: What is the Skydroid G12 drone controller?

A1: The Skydroid G12 is a professional drone controller featuring a 5.5-inch 1080P display, Qualcomm 6nm processor, Android 13 system, and advanced 20KM wireless image/video transmission.

Q2: What is the maximum control range of the G12?

A2: The G12 supports wireless remote control and video transmission up to 20KM, ensuring stable long-distance drone operations.

Q3: Does the G12 support dual-band frequencies?

A3: Yes, the G12 automatically switches between 2.4GHz and 5.8GHz bands for stable communication and enhanced anti-interference performance.

Q4: Can I view high-definition video on the controller?

A4: Absolutely. The G12 features a 5.5-inch 1080P high-brightness screen with up to 1000 nits for clear viewing even under direct sunlight.

Q5: How long does the battery last on the G12?

A5: Equipped with a 10,000 mAh battery, the G12 provides up to 8 hours of continuous drone control and video streaming.

Q6: Does the G12 support Android apps and third-party software?

A6: Yes, running Android 13, the G12 can smoothly operate ground station apps and supports secondary development for third-party software.

Q7: What interfaces are available on the G12 drone controller?

A7: It includes USB, Type-C, HDMI, LAN, PPM, TF card slot, and 4G card slot for versatile connection and data streaming.

Q8: Is the G12 suitable for professional drone operations?

A8: Yes, its long-range transmission, high-definition display, dual-band support, and ground station integration make it ideal for commercial and industrial drones.

Q9: Can the G12 run 3D maps and waypoint planning?

A9: Yes, the G12 supports intelligent waypoint planning, automatic execution, follow-me mode, and one-click return via Skydroid’s ground station system.

Q10: Is the G12 durable for harsh environments?

A10: Yes, it features dust-proof construction, robust structural strength, and is designed for industrial and outdoor use.

Q11: Can I stream video directly from the drone to the G12?

A11: Yes, the G12 supports real-time 1080P video streaming, combining drone control and high-definition image transmission in one controller.

Q12: Is the G12 compatible with drones that require a screen on the controller?

A12: Yes, it provides clear live feeds, full telemetry, and integrated control for professional drone operations with screen-on-controller drones.

General Care Instructions for Drones and Drone Accessories

1. Battery Care

• Charging: Always use the recommended charger for your drone's battery. Avoid overcharging—once the battery is fully charged, unplug it to avoid damaging the battery.
  
• Storage: When not in use, store the battery in a cool, dry place. Avoid exposing the battery to extreme temperatures (below 0°C or above 40°C).
  
• Maintenance: Periodically check the battery’s health and charge cycles. Replace the battery after 300-500 charge cycles depending on its condition.
  

2. Cleaning

• Exterior Cleaning: Use a soft cloth to clean the drone’s body and propellers. Avoid using any abrasive materials that could scratch or damage the surface.
  
• Lens & Camera: Clean the camera lens and sensors with a microfiber cloth to remove dust and smudges. Never use chemical cleaners that might damage the lens coating.
  
• Propellers: Inspect and clean the propellers regularly, especially after use in dusty or dirty environments.
  

3. Storage

• Safe Storage: When storing your drone, ensure it’s kept in a safe, dry place where it won't be exposed to extreme temperatures, humidity, or direct sunlight.
  
• Transport: Use a protective case when transporting the drone to prevent damage. Never leave your drone exposed to the elements, especially in hot or humid conditions.
  

4. Pre-Flight Checks

• Battery: Ensure the battery is fully charged before flying.
  
• Propellers: Check that the propellers are secure and free from cracks or other damage.
  
• GPS and Sensors: Ensure the drone's GPS and other sensors are functioning properly before takeoff. Perform a quick calibration if necessary.
  

5. Post-Flight Care

• Cool Down: Allow the drone to cool down before packing it away. This is particularly important if you’ve been flying for an extended period.
  
• Post-Flight Cleaning: After each flight, clean the drone and check for any damage or wear. Inspect the propellers and motors for any debris or dirt that might affect performance.
  

6. Maintenance & Repairs

• Repairs: For any mechanical issues, contact a certified repair center or technician. Avoid attempting complex repairs yourself unless you're trained.
  
• Firmware Updates: Regularly check for firmware updates for your drone to ensure it has the latest features and safety improvements.
  

7. Environmental Considerations

• Weather Conditions: Avoid flying your drone in strong winds, heavy rain, or extreme temperatures. Always check the weather conditions before flying.
  
• Flying Location: Always ensure that you are flying in an open area, free from obstacles like trees, power lines, and buildings. Check local regulations for any restricted airspaces.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days of receipt. If there are any delays due to high demand or inventory issues, we will notify you as soon as possible.

2. Shipping Methods

• We offer several shipping options based on your location. The available methods are:
  Standard Shipping (5-7 business days)
  Expedited Shipping (2-3 business days)
  Express Shipping (Next-day delivery)

Shipping times may vary depending on the destination and availability of the product.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your order's weight, size, and destination. You will be provided with a shipping quote before finalizing your purchase.
• We offer free standard shipping on orders over a certain amount (e.g., $1000) for specific regions.

4. International Shipping

• We ship globally to most countries. For international shipments, please note that customs duties, taxes, and fees are the responsibility of the customer and will be charged by the local authorities upon delivery.
• Delivery times may vary based on the destination.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number by email. You can track the status of your shipment using the tracking link provided.

6. Delivery Issues

• If your package is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve any delivery issues.

Return & Refund Policy

1. Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact us at [Your Contact Email] with your order number and reason for the return. We will guide you through the return process.

2. Return Conditions

• Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund or exchange.
• Non-returnable items include:
  Customized or personalized items
  Opened or used drone batteries
  Sale items or items marked as non-returnable

3. Return Shipping Fees

• Return shipping is the responsibility of the customer unless the item is defective or was sent in error. We recommend using a trackable shipping service for returns to ensure your items are returned safely.
• Free Return Shipping: We offer free return shipping on defective products or if you receive the wrong item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be processed to your original method of payment within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

• If you would like to exchange your item for a different size, color, or model, please contact us with your request. If the exchange is approved, we will send out the new item and provide instructions for returning the original product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including free return shipping for defective items.

For more details, please review our Shipping Policy.