UI20 20kg Payload 65-Minute Flight Time Inspection Drone UAV

Q1: What is the maximum payload of the UI20 inspection drone?

A1: The UI20 drone can carry a maximum payload of 20kg, making it suitable for a wide range of drone inspection tasks and equipment attachments.

Q2: How long can the UI20 fly?

A2: The UI20 offers a flight time of 65 minutes without payload, 39 minutes with 10kg, and 20 minutes with 20kg, supporting extended drone inspections and roof inspections with a drone.

Q3: What type of battery does the UI20 use?

A3: It is equipped with a 70000mAh semi-solid-state battery, ensuring long-duration drone inspections and UAV operations.

Q4: Can the UI20 operate in wet conditions?

A4: Yes, the UI20 has an IP65 waterproof body, allowing reliable inspections by drone even in rain or humid environments.

Q5: What is the maximum flight altitude of the UI20?

A5: The UI20 can safely operate at altitudes up to 4000 meters, making it ideal for inspections in high-altitude areas and complex terrain.

Q6: What is the transmission range of the UI20?

A6: The drone provides a 10km transmission range, allowing uninterrupted drone inspections and data transmission over long distances.

Q7: Can the UI20 carry additional equipment?

A7: Yes, the UI20 can mount electro-optical pods, gimbal cameras, loudspeakers, and LED lights, enhancing its drone inspection and utility inspection capabilities.

Q8: What applications is the UI20 suitable for?

A8: The UI20 is ideal for roof inspections, utility inspections, building inspections, aerial mapping, and other inspections by drone in various industries.

Q9: What motors does the UI20 use?

A9: It uses high-efficiency X9 PLUS motors, providing stable and powerful flight performance for drone inspections with heavy payloads.

Q10: What materials are used in the UI20 frame?

A10: The UI20 features carbon fiber arms and a lightweight frame for stability, durability, and extended flight times during inspections by drone.

Q11: How can the UI20 be charged?

A11: The UI20 uses a 70000mAh battery that can be quickly charged with the UD2 dual-channel intelligent charger, supporting fast and safe UAV operations.

Q12: Is the UI20 easy to transport and deploy?

A12: Yes, the UI20 can be folded for easy transport, allowing rapid deployment for inspections by drone in remote or hard-to-reach locations.

General Care Instructions for Drones and Drone Accessories

1. Battery Care

• Charging: Always use the recommended charger for your drone's battery. Avoid overcharging—once the battery is fully charged, unplug it to avoid damaging the battery.
  
• Storage: When not in use, store the battery in a cool, dry place. Avoid exposing the battery to extreme temperatures (below 0°C or above 40°C).
  
• Maintenance: Periodically check the battery’s health and charge cycles. Replace the battery after 300-500 charge cycles depending on its condition.
  

2. Cleaning

• Exterior Cleaning: Use a soft cloth to clean the drone’s body and propellers. Avoid using any abrasive materials that could scratch or damage the surface.
  
• Lens & Camera: Clean the camera lens and sensors with a microfiber cloth to remove dust and smudges. Never use chemical cleaners that might damage the lens coating.
  
• Propellers: Inspect and clean the propellers regularly, especially after use in dusty or dirty environments.
  

3. Storage

• Safe Storage: When storing your drone, ensure it’s kept in a safe, dry place where it won't be exposed to extreme temperatures, humidity, or direct sunlight.
  
• Transport: Use a protective case when transporting the drone to prevent damage. Never leave your drone exposed to the elements, especially in hot or humid conditions.
  

4. Pre-Flight Checks

• Battery: Ensure the battery is fully charged before flying.
  
• Propellers: Check that the propellers are secure and free from cracks or other damage.
  
• GPS and Sensors: Ensure the drone's GPS and other sensors are functioning properly before takeoff. Perform a quick calibration if necessary.
  

5. Post-Flight Care

• Cool Down: Allow the drone to cool down before packing it away. This is particularly important if you’ve been flying for an extended period.
  
• Post-Flight Cleaning: After each flight, clean the drone and check for any damage or wear. Inspect the propellers and motors for any debris or dirt that might affect performance.
  

6. Maintenance & Repairs

• Repairs: For any mechanical issues, contact a certified repair center or technician. Avoid attempting complex repairs yourself unless you're trained.
  
• Firmware Updates: Regularly check for firmware updates for your drone to ensure it has the latest features and safety improvements.
  

7. Environmental Considerations

• Weather Conditions: Avoid flying your drone in strong winds, heavy rain, or extreme temperatures. Always check the weather conditions before flying.
  
• Flying Location: Always ensure that you are flying in an open area, free from obstacles like trees, power lines, and buildings. Check local regulations for any restricted airspaces.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days of receipt. If there are any delays due to high demand or inventory issues, we will notify you as soon as possible.

2. Shipping Methods

• We offer several shipping options based on your location. The available methods are:
  Standard Shipping (5-7 business days)
  Expedited Shipping (2-3 business days)
  Express Shipping (Next-day delivery)

Shipping times may vary depending on the destination and availability of the product.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your order's weight, size, and destination. You will be provided with a shipping quote before finalizing your purchase.
• We offer free standard shipping on orders over a certain amount (e.g., $1000) for specific regions.

4. International Shipping

• We ship globally to most countries. For international shipments, please note that customs duties, taxes, and fees are the responsibility of the customer and will be charged by the local authorities upon delivery.
• Delivery times may vary based on the destination.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number by email. You can track the status of your shipment using the tracking link provided.

6. Delivery Issues

• If your package is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve any delivery issues.

Return & Refund Policy

1. Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact us at [Your Contact Email] with your order number and reason for the return. We will guide you through the return process.

2. Return Conditions

• Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund or exchange.
• Non-returnable items include:
  Customized or personalized items
  Opened or used drone batteries
  Sale items or items marked as non-returnable

3. Return Shipping Fees

• Return shipping is the responsibility of the customer unless the item is defective or was sent in error. We recommend using a trackable shipping service for returns to ensure your items are returned safely.
• Free Return Shipping: We offer free return shipping on defective products or if you receive the wrong item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be processed to your original method of payment within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

• If you would like to exchange your item for a different size, color, or model, please contact us with your request. If the exchange is approved, we will send out the new item and provide instructions for returning the original product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including free return shipping for defective items.

For more details, please review our Shipping Policy.