UIS400 Drone Utility Inspection | UNITED UAV Industrial Inspection Drone

Q1: What is the maximum flight time of the UIS400?

A1: The UIS400 drone utility inspection can fly up to 45 minutes on a single battery charge, allowing extended missions for drones in inspection, including rooftop and utility inspections.

Q2: What is the payload capacity of the UIS400?

A2: The UIS400 can carry a maximum payload of 3 kg, supporting various inspection tools like LiDAR scanners, infrared cameras, and megaphones for professional drone inspections.

Q3: What types of payloads can the UIS400 support?

A3: The UIS400 is compatible with quad-sensor cameras, FPV modules, floodlights, megaphones, and delivery kits, enabling flexible inspection services by drone across different scenarios.

Q4: How does the UIS400 handle obstacle avoidance?

A4: Equipped with millimeter-wave radars and visual sensors, the UIS400 can detect obstacles omni-directionally both day and night, reducing crash risks during drone roof inspections and other missions.

Q5: What is the maximum transmission distance for video?

A5: The UIS400 supports HD video transmission up to 15 km, ensuring reliable monitoring for drones in inspection and large-scale drone inspections without moving the operator frequently.

Q6: Is the UIS400 suitable for harsh weather conditions?

A6: Yes, the drone has an IP54 waterproof and dustproof rating and can operate in wind speeds up to 12 m/s, making it ideal for industrial and outdoor drone utility inspection missions.

Q7: Can multiple drones be controlled simultaneously?

A7: Yes, using the signal relay network, one RC can control two drones (1-for-2) or two RCs can share control of one drone (2-for-1), enhancing inspection services by drone efficiency.

Q8: What is the maximum take-off altitude of the UIS400?

A8: The drone can take off from up to 5000 meters above sea level, suitable for high-altitude inspections such as mountain or rooftop operations in drone roof inspections.

Q9: How does the UIS400 handle night inspections?

A9: With the UPFL01 Floodlight and UANL01 Navigation Light, the UIS400 provides safe, clear visibility for drone inspections, including roof inspections with a drone during low-light conditions.

Q10: What remote control options are available for the UIS400?

A10: The all-in-one RC features a 7.02-inch sunlight-readable display, lightweight design, and supports real-time control of multiple drones, ideal for professional drones in inspection.

Q11: How does the UIS400 integrate with autonomous docking stations?

A11: The UK01 Docking Station allows fully autonomous operations, cloud-based control, weather monitoring, and automated data upload, streamlining inspection services by drone and extending operational efficiency.

Q12: Can the UIS400 deliver items or perform emergency tasks?

A12: Yes, with the PDR01 Delivery Kit and optional megaphone modules, the UIS400 can deliver supplies, issue warnings, or support drone utility inspection tasks in emergency or industrial scenarios.

General Care Instructions for Drones and Drone Accessories

1. Battery Care

• Charging: Always use the recommended charger for your drone's battery. Avoid overcharging—once the battery is fully charged, unplug it to avoid damaging the battery.
  
• Storage: When not in use, store the battery in a cool, dry place. Avoid exposing the battery to extreme temperatures (below 0°C or above 40°C).
  
• Maintenance: Periodically check the battery’s health and charge cycles. Replace the battery after 300-500 charge cycles depending on its condition.
  

2. Cleaning

• Exterior Cleaning: Use a soft cloth to clean the drone’s body and propellers. Avoid using any abrasive materials that could scratch or damage the surface.
  
• Lens & Camera: Clean the camera lens and sensors with a microfiber cloth to remove dust and smudges. Never use chemical cleaners that might damage the lens coating.
  
• Propellers: Inspect and clean the propellers regularly, especially after use in dusty or dirty environments.
  

3. Storage

• Safe Storage: When storing your drone, ensure it’s kept in a safe, dry place where it won't be exposed to extreme temperatures, humidity, or direct sunlight.
  
• Transport: Use a protective case when transporting the drone to prevent damage. Never leave your drone exposed to the elements, especially in hot or humid conditions.
  

4. Pre-Flight Checks

• Battery: Ensure the battery is fully charged before flying.
  
• Propellers: Check that the propellers are secure and free from cracks or other damage.
  
• GPS and Sensors: Ensure the drone's GPS and other sensors are functioning properly before takeoff. Perform a quick calibration if necessary.
  

5. Post-Flight Care

• Cool Down: Allow the drone to cool down before packing it away. This is particularly important if you’ve been flying for an extended period.
  
• Post-Flight Cleaning: After each flight, clean the drone and check for any damage or wear. Inspect the propellers and motors for any debris or dirt that might affect performance.
  

6. Maintenance & Repairs

• Repairs: For any mechanical issues, contact a certified repair center or technician. Avoid attempting complex repairs yourself unless you're trained.
  
• Firmware Updates: Regularly check for firmware updates for your drone to ensure it has the latest features and safety improvements.
  

7. Environmental Considerations

• Weather Conditions: Avoid flying your drone in strong winds, heavy rain, or extreme temperatures. Always check the weather conditions before flying.
  
• Flying Location: Always ensure that you are flying in an open area, free from obstacles like trees, power lines, and buildings. Check local regulations for any restricted airspaces.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days of receipt. If there are any delays due to high demand or inventory issues, we will notify you as soon as possible.

2. Shipping Methods

• We offer several shipping options based on your location. The available methods are:
  Standard Shipping (5-7 business days)
  Expedited Shipping (2-3 business days)
  Express Shipping (Next-day delivery)

Shipping times may vary depending on the destination and availability of the product.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your order's weight, size, and destination. You will be provided with a shipping quote before finalizing your purchase.
• We offer free standard shipping on orders over a certain amount (e.g., $1000) for specific regions.

4. International Shipping

• We ship globally to most countries. For international shipments, please note that customs duties, taxes, and fees are the responsibility of the customer and will be charged by the local authorities upon delivery.
• Delivery times may vary based on the destination.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number by email. You can track the status of your shipment using the tracking link provided.

6. Delivery Issues

• If your package is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve any delivery issues.

Return & Refund Policy

1. Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact us at [Your Contact Email] with your order number and reason for the return. We will guide you through the return process.

2. Return Conditions

• Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund or exchange.
• Non-returnable items include:
  Customized or personalized items
  Opened or used drone batteries
  Sale items or items marked as non-returnable

3. Return Shipping Fees

• Return shipping is the responsibility of the customer unless the item is defective or was sent in error. We recommend using a trackable shipping service for returns to ensure your items are returned safely.
• Free Return Shipping: We offer free return shipping on defective products or if you receive the wrong item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be processed to your original method of payment within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

• If you would like to exchange your item for a different size, color, or model, please contact us with your request. If the exchange is approved, we will send out the new item and provide instructions for returning the original product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including free return shipping for defective items.

For more details, please review our Shipping Policy.