Our Commitment

We provide technical assistance, troubleshooting and RMA coordination under the applicable product-specific warranty, order document and law. Warranty periods and return conditions vary by product; customized systems, software, batteries, consumables and regulated counter-UAS products may have special restrictions.

  • Warranty

    All products include a warranty.

  • Quick Solutions

    Fast response to any issues.

  • Customer Priority

    Your satisfaction is our highest goal.

  • Easy Returns

    Simple and convenient process.

    FAQs

    Frequently Asked Questions

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    1. How do I apply for after-sales service?

    Contact us via our support email with your order number and issue details. Our team will respond within 1-2 business days.
    2. What is the warranty period for products?

    All products are covered by a 12-month warranty (specific products may vary as detailed on their respective pages).
    3. Is exchange supported?

    If quality issues are found within 30 days of purchase, we offer free exchange services.
    4. What is covered under the product warranty?

    The warranty covers manufacturing defects and functional issues under normal usage conditions. Physical damage caused by improper use is not covered.
    5. How do I track the status of my return or exchange?

    Once your return or exchange is processed, we’ll provide updates via email, including tracking information for the replacement product if applicable.
    6. Can I request a refund instead of an exchange?

    Yes, refunds are available for eligible returns. Please ensure the product meets the return conditions outlined in our policy.

    Return and Service Process

    Contact us before returning any product

    Contact support@uniteduav.com or returns@uniteduav.com with your order number, product serial number and issue details. Wait for written instructions and an approved RMA, then ship only to the designated address. Batteries, dangerous goods, customized products and counter-UAS equipment require product-specific instructions.
    • Step1

      Submit Your Request

      Email support@uniteduav.com or returns@uniteduav.com with your order number, product serial number, issue description, photos or video, and requested remedy.

    • Step2

      Ship Only After Authorization

      After receiving an approved RMA and written shipping instructions, pack the product as directed and ship only to the designated address. Do not ship batteries, dangerous goods or counter-UAS equipment until we confirm the permitted method.

    • Step3

      Inspection and Resolution

      After the designated service location receives the product, Shenzhen United UAV Technology Co., Ltd. will inspect it and confirm the applicable remedy—repair, replacement, refund or other support—under the product-specific warranty, order document and law. Timing depends on the product, issue and parts availability.

    Contact Support