DJI Matrice 350 RTK / Matrice 300 RTK 2195 High-Altitude Low-Noise Propeller

Q1: Our enterprise drone fleet has several aircraft sizes. How do we make sure a replacement part goes to the right platform?

A1: DJI Enterprise parts here span Matrice 400, Matrice 350 RTK, Matrice 4 and 4D families, Matrice 30, Mavic 3 Enterprise, FlyCart aircraft, and selected legacy systems. Read the complete product title and compatibility list, then match the exact aircraft name rather than its appearance.

Q2: Two enterprise drones have similar payload mounts. Does that mean their batteries and controllers can be shared?

A2: DJI Enterprise products may share a named interface or accessory while using different batteries, stations, propellers, controllers, payload limits, and firmware generations. Similar housings do not prove that connectors, firmware, dimensions, or electrical ratings are the same.

Q3: I'm ordering enterprise drone batteries for mixed fleet vehicles. Which battery families must stay separate?

A3: DJI Enterprise power listings include TB100 and TB100C, TB65 and TB60, Matrice 4 or 4D batteries, WB37, Mavic 3 Enterprise batteries, and older Mavic 2 batteries; these are not interchangeable by voltage or size. Match the printed battery model and the aircraft generation; do not rely only on voltage or case shape.

Q4: Our enterprise drone team has several charging stations. How do we match each station to its battery and power input?

A4: DJI Enterprise charging equipment includes BS100, BS65, BS60, Matrice 4 or 4D hubs, and platform-specific fast-charge cables or adapters. The hub does not replace the required power source, so confirm the complete charging chain and the selected package contents.

Q5: A propeller was damaged on an enterprise drone at a mountain site. Could we use a propeller from another platform?

A5: DJI Enterprise propellers are platform- and sometimes altitude-specific, including Matrice 400 2510F, Matrice 350 or 300 types, and Matrice 4D anti-ice versions. Replace damaged propellers before flight, keep clockwise and counterclockwise positions correct, and use the specified screws or quick-release mechanism.

Q6: We're inspecting close to structures with an enterprise drone. Is a guard available for the exact aircraft we operate?

A6: DJI Enterprise guard listings, such as the Mavic 3 Enterprise guard, apply only to the named aircraft and alter clearance and flight planning. A guard changes weight, clearance, and sometimes flight performance, so use only the guard named for the exact aircraft.

Q7: I want to add a thermal payload to an enterprise drone. Which mount and power details should I check first?

A7: DJI Enterprise imaging accessories can be payload-, camera-, and interface-specific, including H30T filters, X-Port, SkyPort, and multi-gimbal connectors. Filters and lenses are shaped for a particular camera and gimbal; verify the aircraft and camera generation before mounting them.

Q8: Our fleet has older and newer enterprise drone controllers. Can they all run the same aircraft?

A8: DJI Enterprise controllers include RC Pro Enterprise, RC Plus, RC Plus 2 Enterprise Enhanced, and older Smart Controller Enterprise products with different supported aircraft. Controller compatibility can also depend on the aircraft firmware and selected transmission ecosystem, not only the plug or screen size.

Q9: A controller accessory is missing from an enterprise drone case. How do I identify the right generation?

A9: DJI Enterprise straps, monitor mounts, control sticks, SDR modules, WB37 power, and controller accessories must name the exact controller generation. Check the controller name printed on the unit because control sticks and phone cables that look alike may use different threads or connectors.

Q10: We need to save inspection footage and logs from an enterprise drone. Is the memory card alone enough?

A10: DJI Enterprise memory, logs, and mission data requirements depend on the aircraft and payload; follow both product and software documentation rather than buying by capacity alone. Capacity alone is not enough; use a card type and speed class supported by the aircraft and format it in the aircraft before important work.

Q11: The enterprise drone accessory photo shows a payload and mounting kit. How do I verify what is actually included?

A11: DJI Enterprise accessories include batteries, stations, propellers, controllers, RTK gear, speakers, spotlights, payload interfaces, gimbal connectors, development kits, and cables. The current product-page package list and selected variant control what is supplied; the photographs may show the accessory in use with equipment sold separately.

Q12: I'm ordering enterprise drone props, connectors and batteries for three crews. Which items are sold singly versus in pairs or kits?

A12: DJI Enterprise orders must specify individual unit, pair, kit, cable set, connector, battery count, station, or payload interface exactly as listed. Treat words such as pair, set, and one piece literally, and confirm whether screws, cables, cases, or adapters are included.

Q13: Our enterprise drone package came with a controller and charging station. Which mission payloads usually need a separate order?

A13: DJI Enterprise aircraft combos already include different controllers, batteries, charging stations, cases, service coverage, and basic hardware, while mission payloads are often separate. Compare your aircraft combo packing list with the accessory listing before ordering, especially for controllers, chargers, hubs, filters, spare propellers, and bags.

Q14: After a firmware update, an enterprise drone payload is no longer recognized. What should we check before buying hardware?

A14: DJI Enterprise aircraft, controller, payload, battery station, and mission software should use a validated supported firmware set before deployment. Update through the supported DJI application only when the aircraft, controller, goggles, or accessory instructions require it, then test the complete system before field use.

Q15: Can our technicians install an enterprise drone payload interface themselves, or will it need calibration and approval?

A15: DJI Enterprise user-installable modules still require interface, mounting, power, payload, firmware, and calibration checks; certified integration may be required. Stop if a connector, screw pattern, latch, or calibration prompt does not match; forcing a part can damage both the accessory and aircraft.

Q16: A remote enterprise drone site has limited power. What mains, grounding and plug requirements should we confirm for its charging station?

A16: DJI Enterprise stations and adapters require the correct mains capacity, grounding, plug, and regional specification before field deployment. Confirm input voltage, plug, cable, and regional firmware or radio restrictions before travel; a physical adapter does not change an incompatible electrical rating.

Q17: Could a shipment of enterprise drone batteries or charging stations be delayed by dangerous-goods rules?

A17: DJI Enterprise batteries and stations face lithium, weight, dangerous-goods, and destination restrictions that can affect project schedules. Lithium batteries can face carrier, route, quantity, and destination restrictions, so obtain a shipping confirmation before planning a deadline around them.

Q18: We support several enterprise drone crews far from base. How should we choose spare power and payload-interface parts?

A18: DJI Enterprise spare plans should be based on fleet count, mission criticality, battery cycles, propeller condition, payload interfaces, controller redundancy, and field charging. Size the spare kit around failure impact: propellers and small hardware are easy to carry, while batteries, controllers, payload parts, and chargers need mission-specific planning.

Q19: The enterprise drone's connector is damaged, but the payload still looks fine. Which photos and labels should we send?

A19: DJI Enterprise part identification needs the aircraft, payload, controller, station, connector labels, firmware versions, serial information, and wide plus close-up photos. Send clear photos of the complete aircraft, damaged area, printed labels, connector, controller, and original part; include the aircraft name and purchase country.

Q20: What aircraft, payload, controller and connector details would let you quote the right enterprise drone part?

A20: DJI Enterprise support needs the complete platform, payload, controller, interface standard, current part number, country, quantity, and mission deadline. Provide the full aircraft name, controller or goggles model, existing part number, required quantity, destination country, and photos when the component is uncertain.

General Care Instructions for Drones and Drone Accessories

1. Battery Care

• Charging: Always use the recommended charger for your drone's battery. Avoid overcharging—once the battery is fully charged, unplug it to avoid damaging the battery.
  
• Storage: When not in use, store the battery in a cool, dry place. Avoid exposing the battery to extreme temperatures (below 0°C or above 40°C).
  
• Maintenance: Periodically check the battery’s health and charge cycles. Replace the battery after 300-500 charge cycles depending on its condition.
  

2. Cleaning

• Exterior Cleaning: Use a soft cloth to clean the drone’s body and propellers. Avoid using any abrasive materials that could scratch or damage the surface.
  
• Lens & Camera: Clean the camera lens and sensors with a microfiber cloth to remove dust and smudges. Never use chemical cleaners that might damage the lens coating.
  
• Propellers: Inspect and clean the propellers regularly, especially after use in dusty or dirty environments.
  

3. Storage

• Safe Storage: When storing your drone, ensure it’s kept in a safe, dry place where it won't be exposed to extreme temperatures, humidity, or direct sunlight.
  
• Transport: Use a protective case when transporting the drone to prevent damage. Never leave your drone exposed to the elements, especially in hot or humid conditions.
  

4. Pre-Flight Checks

• Battery: Ensure the battery is fully charged before flying.
  
• Propellers: Check that the propellers are secure and free from cracks or other damage.
  
• GPS and Sensors: Ensure the drone's GPS and other sensors are functioning properly before takeoff. Perform a quick calibration if necessary.
  

5. Post-Flight Care

• Cool Down: Allow the drone to cool down before packing it away. This is particularly important if you’ve been flying for an extended period.
  
• Post-Flight Cleaning: After each flight, clean the drone and check for any damage or wear. Inspect the propellers and motors for any debris or dirt that might affect performance.
  

6. Maintenance & Repairs

• Repairs: For any mechanical issues, contact a certified repair center or technician. Avoid attempting complex repairs yourself unless you're trained.
  
• Firmware Updates: Regularly check for firmware updates for your drone to ensure it has the latest features and safety improvements.
  

7. Environmental Considerations

• Weather Conditions: Avoid flying your drone in strong winds, heavy rain, or extreme temperatures. Always check the weather conditions before flying.
  
• Flying Location: Always ensure that you are flying in an open area, free from obstacles like trees, power lines, and buildings. Check local regulations for any restricted airspaces.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days of receipt. If there are any delays due to high demand or inventory issues, we will notify you as soon as possible.

2. Shipping Methods

• We offer several shipping options based on your location. The available methods are:
  Standard Shipping (5-7 business days)
  Expedited Shipping (2-3 business days)
  Express Shipping (Next-day delivery)

Shipping times may vary depending on the destination and availability of the product.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your order's weight, size, and destination. You will be provided with a shipping quote before finalizing your purchase.
• We offer free standard shipping on orders over a certain amount (e.g., $1000) for specific regions.

4. International Shipping

• We ship globally to most countries. For international shipments, please note that customs duties, taxes, and fees are the responsibility of the customer and will be charged by the local authorities upon delivery.
• Delivery times may vary based on the destination.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number by email. You can track the status of your shipment using the tracking link provided.

6. Delivery Issues

• If your package is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve any delivery issues.

Return & Refund Policy

1. Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact us at returns@uniteduav.com with your order number and reason for the return. We will guide you through the return process.

2. Return Conditions

• Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund or exchange.
• Non-returnable items include:
  Customized or personalized items
  Opened or used drone batteries
  Sale items or items marked as non-returnable

3. Return Shipping Fees

• Return shipping is the responsibility of the customer unless the item is defective or was sent in error. We recommend using a trackable shipping service for returns to ensure your items are returned safely.
• Free Return Shipping: We offer free return shipping on defective products or if you receive the wrong item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be processed to your original method of payment within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

• If you would like to exchange your item for a different size, color, or model, please contact us with your request. If the exchange is approved, we will send out the new item and provide instructions for returning the original product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including free return shipping for defective items.

For more details, please review our Shipping Policy.