Tattu Pro 12S 16000mAh 45.6V 25C HV Smart LiPo Battery with DroneCAN Protocol & Bluetooth App Support

Question 1: What does "HV" mean for the Tattu Pro 12S 16000mAh battery?

Answer 1: "HV" stands for High Voltage. This battery has a nominal voltage of 45.6V, which is higher than standard 12S LiPo batteries. This provides better efficiency and power output for high-performance drone motors.

Question 2: How does the DroneCAN protocol benefit my drone operations?

Answer 2: DroneCAN is a robust, standardized communication protocol. It allows the battery to share detailed real-time data with the flight controller, such as precise voltage, current, and health status, ensuring safer and more predictable flights.

Question 3: Can I monitor this battery using my smartphone?

Answer 3: Yes, the Tattu Pro HV features integrated Bluetooth. By using the Tattu Bluetooth App, you can view real-time battery info, check historical usage logs, and even perform software upgrades wirelessly.

Question 4: What safety protections are built into the BMS?

Answer 4: The high-precision BMS includes comprehensive protections such as over-current detection, abnormal state alarms, communication protection, and a fault self-diagnosis function to ensure the highest safety standards.

Question 5: Does the battery help with maintenance and storage?

Answer 5: Absolutely. The Tattu Pro HV includes a "Smart Storage" feature and "Self-Balancing" function, which automatically manage the battery's state when not in use to prevent cell damage and extend its overall life.

Question 6: What is the energy capacity of this 12S 16000mAh model?

Answer 6: This battery provides a total energy of 729.6Wh, offering a balanced ratio of weight to power for medium-to-heavy lift UAV applications like delivery and mapping.

Question 7: Is the Tattu Pro 12S 16000mAh HV suitable for robotics?

Answer 7: Yes, while designed for UAVs, its intelligent features and robust power delivery also make it an excellent choice for professional UGV (Unmanned Ground Vehicles) and industrial robotics.

Question 8: How does the anti-spark technology work?

Answer 8: The battery incorporates anti-spark circuitry that prevents arcing when connecting the battery to the drone, protecting the connectors from wear and preventing electrical interference.

Question 9: What is the discharge performance of this battery?

Answer 9: It features a 25C continuous discharge rate and can handle burst discharge rates of up to 50C, ensuring stable power even during high-demand maneuvers.

Question 10: Can the charging current be adjusted automatically?

Answer 10: Yes, the smart BMS can communicate with compatible chargers to perform automatic charging current adjustment, optimizing the charging process for safety and speed.

Question 11: Does the battery track its own usage history?

Answer 11: Yes, the internal system maintains an "Abnormal Log" and "Using Time Log," which can be accessed via the communication ports or the Bluetooth App for detailed fleet management.

Question 12: What is the physical weight of this smart battery?

Answer 12: The Tattu Pro 12S 16000mAh HV weighs approximately 4650g (±20g), making it a relatively lightweight option for its energy class and smart features.

General Care Instructions for Drones and Drone Accessories

1. Battery Care

• Charging: Always use the recommended charger for your drone's battery. Avoid overcharging—once the battery is fully charged, unplug it to avoid damaging the battery.
  
• Storage: When not in use, store the battery in a cool, dry place. Avoid exposing the battery to extreme temperatures (below 0°C or above 40°C).
  
• Maintenance: Periodically check the battery’s health and charge cycles. Replace the battery after 300-500 charge cycles depending on its condition.
  

2. Cleaning

• Exterior Cleaning: Use a soft cloth to clean the drone’s body and propellers. Avoid using any abrasive materials that could scratch or damage the surface.
  
• Lens & Camera: Clean the camera lens and sensors with a microfiber cloth to remove dust and smudges. Never use chemical cleaners that might damage the lens coating.
  
• Propellers: Inspect and clean the propellers regularly, especially after use in dusty or dirty environments.
  

3. Storage

• Safe Storage: When storing your drone, ensure it’s kept in a safe, dry place where it won't be exposed to extreme temperatures, humidity, or direct sunlight.
  
• Transport: Use a protective case when transporting the drone to prevent damage. Never leave your drone exposed to the elements, especially in hot or humid conditions.
  

4. Pre-Flight Checks

• Battery: Ensure the battery is fully charged before flying.
  
• Propellers: Check that the propellers are secure and free from cracks or other damage.
  
• GPS and Sensors: Ensure the drone's GPS and other sensors are functioning properly before takeoff. Perform a quick calibration if necessary.
  

5. Post-Flight Care

• Cool Down: Allow the drone to cool down before packing it away. This is particularly important if you’ve been flying for an extended period.
  
• Post-Flight Cleaning: After each flight, clean the drone and check for any damage or wear. Inspect the propellers and motors for any debris or dirt that might affect performance.
  

6. Maintenance & Repairs

• Repairs: For any mechanical issues, contact a certified repair center or technician. Avoid attempting complex repairs yourself unless you're trained.
  
• Firmware Updates: Regularly check for firmware updates for your drone to ensure it has the latest features and safety improvements.
  

7. Environmental Considerations

• Weather Conditions: Avoid flying your drone in strong winds, heavy rain, or extreme temperatures. Always check the weather conditions before flying.
  
• Flying Location: Always ensure that you are flying in an open area, free from obstacles like trees, power lines, and buildings. Check local regulations for any restricted airspaces.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days of receipt. If there are any delays due to high demand or inventory issues, we will notify you as soon as possible.

2. Shipping Methods

• We offer several shipping options based on your location. The available methods are:
  Standard Shipping (5-7 business days)
  Expedited Shipping (2-3 business days)
  Express Shipping (Next-day delivery)

Shipping times may vary depending on the destination and availability of the product.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your order's weight, size, and destination. You will be provided with a shipping quote before finalizing your purchase.
• We offer free standard shipping on orders over a certain amount (e.g., $1000) for specific regions.

4. International Shipping

• We ship globally to most countries. For international shipments, please note that customs duties, taxes, and fees are the responsibility of the customer and will be charged by the local authorities upon delivery.
• Delivery times may vary based on the destination.

5. Order Tracking

• Once your order has shipped, you will receive a tracking number by email. You can track the status of your shipment using the tracking link provided.

6. Delivery Issues

• If your package is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve any delivery issues.

Return & Refund Policy

1. Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact us at returns@uniteduav.com with your order number and reason for the return. We will guide you through the return process.

2. Return Conditions

• Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund or exchange.
• Non-returnable items include:
  Customized or personalized items
  Opened or used drone batteries
  Sale items or items marked as non-returnable

3. Return Shipping Fees

• Return shipping is the responsibility of the customer unless the item is defective or was sent in error. We recommend using a trackable shipping service for returns to ensure your items are returned safely.
• Free Return Shipping: We offer free return shipping on defective products or if you receive the wrong item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be processed to your original method of payment within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

• If you would like to exchange your item for a different size, color, or model, please contact us with your request. If the exchange is approved, we will send out the new item and provide instructions for returning the original product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including free return shipping for defective items.

For more details, please review our Shipping Policy.